Facts And Questions

1. When will my order be processed?

All orders are processed Monday through Friday (excluding weekends and public holidays). If you place an order after 5:00 PM (local time), it will be processed on the next business day. Please allow 1 to 3 business days for processing before your item is shipped.

2. How long does shipping take?

Once your order is processed, standard shipping typically takes 5 to 8 business days for delivery. Please note that delivery times may vary based on your location and potential shipping carrier delays.

3. How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and view its delivery status.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method. You’ll see the total shipping charges before completing your purchase.

5. Can I cancel my order after placing it?

Yes, you may cancel your order within 3 hours of placing it. To do so, please contact us at 📧 support@edwardfraiser.com. If approved, you’ll receive a full refund. Once your order is processed or shipped, it cannot be canceled.

6. What should I do if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away at 📧 support@edwardfraiser.com. We’ll evaluate the issue and make it right.

7. What is your return policy?

We offer a 14-day return policy. Items must be unused, in their original condition and packaging, with tags attached. The customer is responsible for return shipping costs. Contact us at support@edwardfraiser.com to start a return.

8. Are there any restocking fees for returns?

No, we do not charge any restocking fees.

9. How do I exchange an item?

The fastest way to exchange an item is to return the original and place a new order for the desired product after your return is accepted.

10. When will I receive my refund?

Once we’ve received and inspected your return, you’ll be notified of the refund status. If approved, the refund will be issued to your original payment method within 5 business days. Please note that it may take additional time for your bank to post the refund.

11. Who can I contact for help with my order?

For any questions or concerns, reach out to our support team at 📧 support@edwardfraiser.com. We’re here to help!